About Payam Music
At Payam Music, our mission is for students to fall in love with piano. Our revolutionary approach is fundamentally changing the way students learn piano. Our patent-pending methodology is rooted in the psychology of language learning—students master fundamentals and techniques through a language they already know—letters and numbers—before progressing to traditional sheet music.
Not only do our students love piano lessons—they’re winning competitions! In 2025, our students competed in the PTA Reflections national competition against 300,000 others, taking 4 of the 5 top spots in Washington State and the #1 spot nationally. At Payam Music, 96% of students reach diploma level in 4 years, compared to just 2% nationally over 12 years.
Now, we’re scaling rapidly across the country, opening new schools and growing our online program. We’re looking for a Business Operations Associate who can jump in across all areas of the business to help keep things running smoothly—especially behind the scenes at our schools.
Why this role matters
This is a generalist role for someone who loves solving problems, organizing details, and making sure nothing slips through the cracks. You’ll support everything from site launches and school operations to internal tools, HR systems, and customer inquiries.
You’ll work across nearly every part of the business, becoming the go-to person for day-to-day operations and special projects. If you’re a self-starter, tech-savvy, and excited to grow with a fast-moving company, this role is for you.
Some things you might work on
- Support new school openings—scheduling student orientations, answering parent questions, and making sure sites are ready to launch.
- Maintain and improve our key systems (Airtable, OpenPhone, Zapier, iClassPro, Rippling).
- Help with onboarding, offboarding, and HR administration—everything from maintaining employee records to publishing policy updates.
- Answer emails and calls from prospective and current families, making sure they feel supported and heard.
- Coordinate logistics for real estate projects, including market research, permitting, and vendor management.
- Assist with finance tasks like managing corporate cards, vendor payments, and tax filings.
- Maintain internal dashboards and automations that keep the business running efficiently.
- Set up Google accounts, software, and hardware for new hires.
- Pitch in wherever needed as new needs and projects arise.
You’ll be a great fit if you
- Have a bachelor’s degree in business, finance, or a related field.
- Have 2+ years of experience in operations, strategy, project management, or a similar field.
- Are highly organized, resourceful, and detail-oriented.
- Learn new tools and systems quickly—you love a good spreadsheet or automation.
- Communicate clearly and professionally over email, phone, and video.
- Can juggle multiple projects at once without letting anything slip.
- Thrive in a hands-on, fast-changing environment where your role can evolve.
- Care about education, music, or mission-driven businesses.
Nice-to-haves
- Experience with Airtable, Zapier, Rippling, or other operations tools.
- Familiarity with business operations, HR, or real estate processes.
- Comfort with Google Workspace, Slack, Notion, and other collaboration tools.
What we offer
- Equity compensation package
- Competitive salary: $70,000 – $90,000 (depending on experience)
- PTO
- Health, vision, and dental insurance
- Discounted piano lessons for you and your family
- Opportunity for rapid career progression with plenty of room for personal growth!
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
