Job Overview

Job Responsibilities:

Greeting Students and Customers: Welcome guests and check in students, accept payments, answer any questions regarding lessons
Answering phone calls: Answer, screen, and forward phone calls to the proper person or answer customer/student questions.
Manage Small Retail section: Pfabe’s has a small collection of student based accessories like music books and reeds. Responsible for ringing up sales and keeping
Lesson scheduling and cancellations: Signing up new students for music lessons, tracking and informing teachers of cancellations and changes, notifying students of teacher cancellations.
Maintaining reception area and general space: Keeping reception area clear and organized. Ensuring common areas are tidy.
Aiding in office admin tasks as needed.
Managing Front Staff: Managing 2-3 part time front office staff at the Willoughby location. Will be responsible for making the schedule and ensuring exceptional customer service is provided by each staff member.

The ideal candidate will have excellent communication and customer service skills, patience, and the ability to solve problems. They should also be able to adapt to changes and be resourceful when answering customer questions.

Pfabe’s Music Academy’s mission is to strengthen families through music education. Pfabe’s has been a part of the Lake County community since 1946. The focus of Pfabe’s has shifted over the years from a full retail music store to primarily an academy of music lessons.

Shifts vary based on staff schedules. Monday-Saturday. Saturday availability is required.

Store/Academy Hours:

Monday - Friday 12-8

Saturday 8-4

Requirements

Proven experience in customer service or client support roles is preferred.
Strong communication skills in English; proficiency in Spanish is a plus.
Excellent phone etiquette and interpersonal skills.
Ability to handle multiple tasks efficiently while maintaining attention to detail.
Familiarity with office environments and basic administrative tasks.
A proactive approach to problem-solving with strong organizational skills.
Experience in sales or client services is an advantage but not mandatory.

Join us as a Customer Specialist, where your contributions will make a significant impact on our clients' experiences!

TRAINING: Training for this position will take place at our Painesville location (1484 Mentor Ave.) There will be a two week training period with a hourly pay of $16/ hr. Reliable transportation to the Painesville location during training is required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift
Monday to Friday
Weekends as needed

Application Question(s):

Tell us a bit about yourself. Why do you think you'd be a good fit for this position?
We are open Monday - Saturday. What days would you be available to work?
What experience do you have working with families and students? Please share any customer service experience you have.

Ability to Relocate:

Willoughby, OH 44094: Relocate before starting work (Required)

Work Location: In person

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