*Overview*

We are seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and have knowledge of musical instruments and accessories

*Responsibilities*

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Maintain a positive, empathetic, and professional attitude toward customers at all times

- Keep records of customer interactions, transactions, comments, and requests

- Ensure customer satisfaction and provide professional customer support

*Qualifications*

- knowledge of musical instruments and accessories

- Knowledge of sales techniques and strategies

- Strong customer service skills

- Ability to handle cash transactions accurately

- Familiarity with retail math concepts

- Experience in stock management is advantageous

- Good communication skills both written and spoken

- Previous experience in retail sales is preferred

Job Types: Full-time, Part-time

Pay: $14.00 - $15.50 per hour

Expected hours: 25 – 35 per week

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance

Shift:

Evening shift

Application Question(s):

Describe your experience with musical instruments.
What days/times are you available to work?

Work Location: In person

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Customer Service Associate