Job Summary
We are seeking a dynamic and highly organized Office Administrator with music education experience to join our team! In this vital role, you will be one of the key staff members at the Philadelphia International Music Camp & Festival - managing daily operations, ensuring that the office runs smoothly, efficiently, and professionally. Your proactive approach, exceptional organizational skills, and technical proficiency will help foster a productive work environment. This position offers an exciting opportunity to utilize your office management expertise, customer service talents, and multitasking abilities to support various administrative functions and enhance overall office productivity.
Responsibilities
- Manage all incoming correspondence (telephone calls, emails, Chats, etc) from families in the U.S., Europe, and China
- Maintain organized filing systems—both physical and electronic—and ensure all documents are properly stored and easily accessible.
- Provide exceptional customer support by addressing client inquiries via phone or email promptly and professionally.
- Assist with clerical duties including word processing, preparing reports, and managing correspondence.
- Support office management activities such as liaising with VIP families and clients, reaching out to new music organizers and families.
Qualifications
- Proven experience in office administration or clerical roles with strong organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, spreadsheets, and productivity software and a fast learner in all things digital.
- Technical proficiency with computer literacy including data entry, file management, and basic bookkeeping using QuickBooks or similar software.
- Excellent communication skills—bilingual abilities are a plus—and strong phone etiquette for front desk and client interactions.
- Demonstrated ability to multitask efficiently while managing time effectively in a fast-paced environment.
- Familiarity with Constant Contact, Mail Chimp or other email service
- Familiarity with multi-line phone systems, calendar management, filing systems, proofreading, and general office procedures.
- AI experience a plus, but not a requirement.
- Music experience (orchestra/other) is plus, but not a requirement.
Join us to be part of a vibrant team dedicated to delivering outstanding support while fostering a positive music festival experience for all instrumentalists and their families! This paid position offers the chance to develop your administrative expertise while making a meaningful impact every day.
Pay: $16.00 - $23.00 per hour
Expected hours: 10.0 – 20.0 per week
Benefits:
Work Location: Remote
