About the job
We're hiring for a full time Communications and Customer Experience Representative! Send us a resume and cover letter to violins.theloftviolinshop@gmail.com. The job description is available via email by request. Send any questions our way!
Overview:
- Full Time- 40 hours per week with some required overtime
- Schedule: Regular schedule 5 days a week, Saturday availability required
- Starting Wages: $17-22/ hour commensurate with experience
- Benefits: Health Plan with HSA, 3% Matching IRA contribution, PTO
Qualifications:
- Bachelor’s degree in communications, management, marketing, or music
- Background in music performance and/or music education is preferred
- Experience with orchestral string instruments is preferred (violin, viola, cello, bass)
- Computer skills: Google Workspace, Canva, Meta Business Suite, MailChimp
- Strong organizational skills and attention to detail
- Strong interpersonal skills and problem solving abilities
- Able to work well in a team oriented environment
- Self motivated and timely
- Personable nature and strong customer service skills
- Retail/customer service experience required
- Ability to comfortably navigate stairs and lift up to 50 pounds
Position Description:
Marketing/Advertising
- Maintain social media channels (Facebook, Instagram)
- Update/design paper materials, print advertisements, and website
- Manage donations, advertising, and partnership opportunities with local organizations
Customer Service
- Assist customers in a variety of capacities including but not limited to: new rentals, instrument selection, basic care instruction, rental instrument maintenance, and product information
- Answer phones in a pleasant and professional manner, taking appointments and answering/ directing questions
- Assist in maintaining shop Gmail inbox
- Assist in record keeping
- Understanding and effectively communicating with customers on the products and services offered at The Loft Violin Shop
- Ensure a positive and friendly customer experience
Outreach Events
- Assist in off-site (and occasionally after hours) events including:
- School recruitment meetings/ fittings
- Instrument “petting zoos”
ABOUT THE COMPANY
The Loft Violin Shop is a family owned orchestral string instrument shop, serving Central Ohio for over 45 years. We focus on orchestral instrument sales, rentals, and repairs. We are looking to add talented, passion-driven people to our team who align with our core values. This position will interact across the spectrum of services at The Loft including sales, customer service, and educational representation. The Loft is an Equal Opportunity Employer.
