About Music Will

Music Will runs the largest nonprofit music education program in the U.S. public school system. We transform lives by transforming music education.

Using genres including rock, pop, Latin, and hip hop, our program empowers teachers to build music programs as diverse as the kids they serve. As a result, students see themselves reflected in their classes, which strengthens their connection to their school, their peers, and their community. Music Will also donates necessary instruments and curriculum, meeting a key need of many school music programs.

Since 2002, Music Will has served more than 1.8 million students in more than 6,000 schools in over 1,000 cities and communities across 50 states with highly inclusive and culturally responsive music education. Today, approximately 1 million kids currently participate in Music Will programs. Learn more here: www.musicwill.org.

Summary of the Opportunity

The Operations Coordinator is a member of the Operations team which encompasses finance and accounting, technology and analytics, people and culture, and legal and compliance. This position is ideal for a detail-oriented, analytical, and support-oriented professional who is eager to gain hands-on experience and build foundational skills across multiple functions of nonprofit operations.

This new role for the organization reports to the Senior Manager, Finance & Operations, and works across all areas within the Operations team which is led by the Chief Financial & Operating Officer.

Responsibilities

Process accounts payable, ensuring invoices are processed accurately and on time
Coordinate corporate credit card program, ensuring transactions are coded timely, properly documented, and in compliance with organizational policies
Support accounts receivable process to drive timely collections and accurate revenue tracking
Contribute to a smooth monthly close by reconciling and analyzing balance sheet accounts and preparing journal entries
Support human resources and finance to administer payroll and benefits programs
Analyze engagement and utilization across the organization’s primary website and digital platforms for teachers and students
Run and review Salesforce and other system reports to safeguard data accuracy, integrity, and proper usage
Execute initiatives that strengthen the organization’s technology operations, security, and efficiency
Lead coordination of culture and engagement efforts, including surveys, celebrations, and all-staff events
Provide overall coordination support to the Operations team that streamlines processes, improves communication, and enhances collaboration across the organization

SKILLS, EXPERIENCES, AND QUALIFICATIONS

About You

Strong candidates will bring a diverse set of skills, characteristics, and experiences, both professional and lived. At Music Will, we strive to mitigate inherent biases that influence hiring practices by focusing on a holistic view of potential candidates and understanding that no single candidate will offer every desired skill and characteristic.

The following offers an aspirational view of the ideal candidate profile. We encourage applications from candidates with a wide and diverse array of experiences and backgrounds.

Service-Oriented
Keeps teacher and student needs and wants at the forefront of interactions and decision-making.

Organized and Detail-Oriented

Achieves thoroughness and accuracy when accomplishing a task while demonstrating a thorough concern for all the areas involved, no matter how big or small.

Collaborative

Balances team responsibilities while being directly accountable for their individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Actively engages and contributes to ensure the success of organizational objectives for self and team.

Results-Driven

Able to identify the actions necessary to achieve task completion and positive results. Able to meet deadlines and performance goals.

Process-Oriented

Disciplined and knowledgeable of established systems and structures and complies with policy and procedure. Focuses on the journey as well as the destination. Advocates for developing and improving processes, policies, and procedures that are no longer efficient and effective.

Required Skills and Experiences

1-2 years of experience in a support-oriented role
Strong organizational and time management skills
Ability to work independently and collaboratively on projects
Proficiency with Google Workspace (Docs, Sheets, Slides, Mail), as well as Microsoft Word and Excel
Comfort or experience working in a remote work environment
A genuine love of music
Bachelor’s degree or equivalent experience

Preferred Skills and Experiences

Experience with financial accounting applications such as Sage Intacct
Familiarity with customer relationship management (CRM) databases (e.g., Salesforce)
Knowledge or experience with Google Analytics

Compensation and Benefits

This is a full-time, non-exempt position with a starting compensation range of $25.00 - 26.45 per hour (depending on experience & skill level), and is eligible for overtime pay for hours in excess of 40 in a workweek. This is equivalent to approximately $52,000 -$55,000 annually based on 40 hours per week. Music Will is committed to its team and strives to offer employees a competitive compensation package that reflects the organization’s values, culture, and mission. Salary is in accordance with Music Will’s competitive compensation and career path plan, and the organization’s array of benefits include health coverage (medical, dental, vision) with significant employer contributions, short and long-term disability, life insurance, matching 403(b) plan and pre-tax spending accounts (FSA, HSA). Perks include generous discretionary time off policy, flexible work arrangements and professional development.

Location and Travel

This position operates remotely. Occasional travel will be required, including to annual org-wide events such as the Modern Band Summit generally held for a week in July, the all-staff retreat, and the Benefit gala.

This position may require some work outside of the normal workday to respond to urgent event logistics needs and/or to support activities that occur on weekends and evenings. Flexible scheduling will be employed when possible to keep hours within 40 per workweek.

Working at Music Will – Our Workplace Values

Our organizational values are our fundamental beliefs and guiding principles that shape our culture, influence our decision-making, and define how our team interacts, works, and leads. Our values are:

Belonging: We create welcoming spaces of acceptance and forge authentic relationships.
Integrity: We act with transparency, consistency, and accountability, upholding our commitment to youth thriving.
Growth: We embrace curiosity, reflection, and creativity to promote personal and collective development.
Joy: Together, we build a culture that inspires and promotes well-being and fun.

Music Will is committed to recruiting and maintaining a diverse staff; individuals from all backgrounds are encouraged to apply. We promote a healthy and safe workspace as we work together to foster success for generations to come. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parenthood, or any other basis prohibited by applicable law.

This employer participates in E-Verify.

As a participant in the E-Verify program, we will verify the identity and employment eligibility of all new hires to work in the United States. For more information about E-Verify, please visit www.e-verify.gov. Please note that employers may only use E-Verify after you have accepted a job offer and completed the Form I-9.

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