ABOUT THE ROLE:

Automotive Business Development Center (BDC) Associate

At Mercedes-Benz of Music City, we believe every interaction reflects the Mercedes-Benz brand. We are seeking a polished, professional, and customer-focused Business Development Center (BDC) Associate who is passionate about delivering an exceptional ownership experience from the very first phone call. As a member of our team, you will serve as the voice of our dealership, helping customers with sales and service inquiries while creating a welcoming, seamless experience that exceeds expectations.

The ideal candidate is polished, dependable, and thrives in a fast-paced, customer-focused environment.

ESSENTIAL DUTIES:

Professionally answer incoming calls for all dealership departments and direct customers to the appropriate team member.
Build rapport with customers while providing a warm, knowledgeable, and concierge-level experience.
Make outbound calls to prospective and existing customers using dealership-provided leads and customer lists.
Schedule and confirm service appointments while ensuring a convenient and personalized experience for every client.
Verify customer and prospect information and accurately document all interactions within the dealership CRM.
Follow up with sales and service customers to ensure complete satisfaction and reinforce our commitment to exceptional service.
Utilize phone, text messaging, and email to maintain consistent and timely communication with customers.
Partner closely with Service and Sales Managers to support dealership goals and deliver a seamless customer journey.
Welcome guests and assist with showroom reception as needed.
Maintain detailed records, appointment activity, and customer follow-up to ensure no opportunity is missed.
Complete the Mercedes-Benz certification and training curriculum.
Participate in ongoing professional development focused on luxury hospitality, customer experience, dealership processes, and our organizational culture.

QUALIFICATIONS:

Minimum of 2 years of Automotive BDC experience required
Minimum of 2 years of customer service experience required
Excellent verbal and written communication skills
Professional phone presence with exceptional etiquette
Strong organizational and multitasking abilities
Experience using CRM systems and Microsoft Office
Positive attitude with a passion for delivering world-class customer service
Team-oriented mindset and commitment to excellence
Product knowledge; sales skills
Ability to collaborate with others
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance, grooming and conduct
Hold current and valid driver license
Must be able to work a fluctuating schedule six days per week

Schedule: This is a full-time (40 hours per week)

Work Location: In person

Starting Compensation: $18.00 hourly

Mercedes-Benz of Music City jobs

Business Development Center (BDC) - Mercedes-Benz of Music City