Receptionist / Front Desk Administrator

The Music Academy of Port St. Lucie | Port St. Lucie, FL

The Music Academy of Port St. Lucie is seeking a friendly, organized, dependable, and confident Receptionist / Front Desk Administrator to join our team!

Our receptionist is often the first person our students and families interact with, so we are looking for someone who is welcoming, professional, comfortable communicating with others, and able to stay organized in a busy environment.

This position involves much more than simply greeting families. Our receptionist helps keep the Academy running smoothly by managing communications, accurately recording payments, assisting families, maintaining records, and supporting our teachers and administrative team.

Responsibilities

Greet students, parents, teachers, and visitors in a friendly and professional manner
Answer incoming phone calls confidently and professionally
Respond to text messages and emails in a timely manner
Communicate with current and prospective families regarding lessons, scheduling, policies, billing, and general questions
Accurately log and record student payments
Assist with collecting outstanding balances and communicating with families regarding payments when necessary
Maintain accurate student and administrative records
Assist with scheduling lessons, trials, makeups, and other appointments
Help prospective families learn about our programs and guide them through the enrollment process
Use Google Docs, Google Sheets, Google Drive, email, and other online systems regularly
Enter information accurately into spreadsheets and Academy management systems
Communicate schedule changes and important information to families and teachers
Help maintain an organized, clean, and welcoming front desk and lobby
Complete assigned opening, mid-shift, and closing administrative tasks
Assist with occasional flyers, newsletters, forms, inventory, and other administrative projects
Help prepare for recitals, performances, events, and special programs
Work closely with Academy owners, administrators, and instructors
Follow Academy policies while handling parent questions and concerns professionally
Protect confidential student, family, employee, and financial information

What We're Looking For

The ideal candidate is someone who is:

Confident on the phone. You should be comfortable answering calls, speaking with new families, explaining information clearly, and handling questions professionally.
A strong communicator. Excellent written communication is important because you will regularly communicate through text and email.
Comfortable handling payment information. Accuracy is extremely important when logging payments and maintaining financial records.
Tech-savvy. You should be comfortable using Google Docs, Google Sheets, Google Drive, Gmail, and web-based software.
Detail-oriented. Small mistakes in schedules, payments, or communication can create larger problems, so attention to detail is essential.
Organized and able to multitask. The front desk can become busy, especially during lesson hours.
Friendly and approachable. We want our students and families to feel welcomed when they walk through the door.
Professional and dependable. Reliability, punctuality, and good judgment are extremely important.
Able to problem-solve independently. We will provide training and policies, but we are looking for someone who can think through everyday situations and take initiative.
Comfortable around children and families. Our Academy serves students of many different ages, so patience and a positive attitude are important.

Qualifications

Previous receptionist, administrative, customer service, office, or front desk experience preferred
Strong verbal and written communication skills
Comfortable making and receiving phone calls
Comfortable communicating professionally through text and email
Basic to intermediate knowledge of Google Docs and Google Sheets
Strong typing and computer skills
Ability to learn new scheduling and administrative software
Strong attention to detail and accuracy
Ability to maintain professionalism and confidentiality
Reliable transportation and consistent attendance

Experience in a music school, dance studio, children's program, educational setting, or similar environment is a plus, but music experience is not required.

About Us

The Music Academy of Port St. Lucie is a growing music school serving children, teens, and adults through private music lessons, group programs, musical theater, bands, homeschool enrichment, performances, and more.

We are looking for someone who wants to become a reliable part of our team and help create a positive experience for every family who walks through our doors.

To learn more about our Academy and programs, visit www.themusicacademyofpsl.com.

Pay: $16.00 - $22.00 per hour

Benefits:

Employee discount
Flexible schedule

Work Location: In person

The Music Academy of Port St. Lucie jobs

Front Desk Receptionist