Sales Musical Instrument and Pro Audio E-commerce
Please note before submitting a resume that you MUST HAVE EXPERIENCE AND KNOWLEDGE in pro audio, recording, production, live sound, and musical instruments such as guitars and keyboards.
Are you passionate about music and interested in being part of a dynamic team in the pro audio industry? Join our team at NY's largest independent Musical Instrument e-commerce dealer since 2006! We are seeking a dedicated and driven Customer Service and Sales Representative to provide exceptional support to our customers and contribute to our continued success.
About Us:
At ProAudioStar we take pride in being a leading player in the musical instrument e-commerce sector. With almost two decades of experience, our hardworking and talented team has built a reputation for excellence in customer service and product knowledge. We are committed to offering the best shopping experience to our valued customers, and we're looking for individuals who share our passion for music and desire to learn and grow with our company.
Responsibilities:
As a CS and Sales Representative, you will be the front-line ambassador for our brand. Your primary responsibilities will include:
1. Handling a high volume of inbound and outbound tickets and calls with utmost professionalism and efficiency.
2. Utilizing strong phone and email skills to assist customers in resolving their queries and issues promptly.
3. Managing and utilizing the ZenDesk CRM platform to ensure streamlined customer support.
4. Overseeing online service and providing exceptional customer service via email and phone.
We are seeking candidates who possess the following qualifications:
1. Previous experience in customer service or sales
2. Familiarity with CRM platforms, particularly ZenDesk, is highly advantageous.
3. Strong phone skills.
4. Excellent communication skills and the ability to build rapport with customers, promoting lasting relationships.
5. A passion for music and musical instruments and experience in the pro audio industry is must.
Job Type:
This is a full-time position that offers exciting opportunities for career advancement and professional growth within the company. The salary will be commensurate with experience, reflecting our commitment to recognizing and rewarding excellence.
- This is not a remote position. Full time on site is required . Our office is located in Crown Heights, Brooklyn. (Remote/Hybrid work available for fully trained staff only after undetermined time frame )
Please include a cover letter in the message field of the application, highlighting your relevant experience and why you believe you are the perfect fit for our team.
Join us and be part of our successful journey while immersing yourself in the vibrant musical instrument e-commerce industry. If you are driven, customer-focused, and eager to contribute to our continued success, we invite you to apply and grow with us.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 5 years (Required)
Work Location: In person
