Your Rock & Roll Dream Job Awaits! The Rock & Roll Hall of Fame and Museum is seeking enthusiastic, energetic, and passionate music fans to join our team and help deliver a top notch, unforgettable experience for visitors from around the world.
Our Fan Engagement Musicians get the chance to show off their chops in a world-class museum featuring live music, public programming, and events! No prior museum experience needed, just your love of performing and working with people.
This position is a 90-day temporary assignment but could lead to a permanent part-time position.
Requirements:
- Proficiency in music performance, preferably on multiple rock and roll instruments (guitar, bass, drums, keyboards, vocals)
- Flexible availability: Availability on evenings, weekends, and holidays preferred
- High school graduate or equivalent
Preferred experience in the following areas helpful:
- Customer service
- Knowledge and appreciation of Rock and Roll history
- Strong verbal communication skills
- Knowledge of downtown Cleveland area and activities
- Bilingual capabilities a bonus
We offer:
- Exciting work environment
- Discounts in museum store & café
- Free access to museum events & shows
- Paid parking & close proximity to public transportation
- Participation in our "Fans First" customer service training
FULL JOB DESCRIPTION
Rock Hall Culture and DEA&I Statement:
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members with equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, Accessibility, & Inclusion is more than just a policy. It supports our mission and defines our future.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
Summary:
The Rock Hall’s Fan Engagement Musician is a performing musician responsible for creating an engaging experience for Rock Hall guests while sharing their love of the history and sounds of rock and roll. This includes facilitating the Rock Hall’s Garage space, interacting with guests, helping visitors of varying skill levels, and working with the broader visitor engagement team to make sure that the Museum is providing the best quality service possible. They exemplify the Rock Hall’s Fans First philosophy, have a deep knowledge of rock and roll history, and have an enthusiasm for performing in front of crowds and delivering high-quality experiences to fans from around the world.
JOB RESPONSIBILITIES AND DUTIES:
- Works in the Garage space. This includes (but is not limited to) facilitating jam sessions, performing with guests, helping visitors of varying skill levels, and encouraging participation.
- Maintains and services Garage gear, including tuning instruments, changing strings and other maintenance tasks as needed.
- As needed, collaborates with the Education & Visitor Engagement division, including but not limited to participating in Fan Engagement programming, Rock Hall Live performances, onsite educational programs, and working onstage in various guest services capacities.
Performs additional duties as required.
JOB REQUIREMENTS AND QUALIFICATIONS:
Education Level:
- High School degree or equivalent required.
Experience in Field:
Proficiency in music performance, preferably on multiple rock and roll instruments (guitar, bass, drums, keyboards, vocals); ability to read sheet music (”Fake Books”, Ultimate Guitar charts) and experience as a live performer is preferred. Preferred experience in the following areas helpful:
- Customer service
- Knowledge and appreciation of Rock and Roll history
- Strong verbal communication skills
- Knowledge of downtown Cleveland area and activities
- Bilingual capabilities a bonus
Technical Expertise:
- Knowledge and expertise of music gear and maintenance (including, but not limited to, tuning, string changing, and proper instrument set-up).
Unique Expertise/Certification/Registrations:
- Exhibit a strong commitment to working with rock hall visitors of all ages and backgrounds.
- Comfortable working with famous musicians & VIP guests.
- Possess a passion for customer service and rock and roll.
- Sets a strong example for others through collaboration and working consistently in a collegial manner.
- Bilingual capabilities is helpful.
- Ability to successfully pass a Rock and Roll Hall of Fame reference check, background investigation, and drug screen.
- Computer Literate: Microsoft Office, iOS devices
Emotional Intelligence:
- Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.
- A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
- Thinks of the big-picture and considers the impact of decisions across the institution.
- Understands implicitly how to work with different people and various working styles across the organization.
- Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
- Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
- Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.
Working Conditions:
Environmental Parameters:
- Ability to work in a window-less office.
- Ability to work in confined areas (storage room).
- Ability to work in all types of weather conditions.
- Ability to work in crowds of people.
Physical Demands:
- Strength: Lift up to 20 lbs. (approximately).
- Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds.
- Ability to hear accurately to monitor radios and interact with the public. Demonstrate clarity of vision to distinguish date and time on admission tickets; judge distance and space relationships; identify and distinguish colors.
- Ability to perform tasks concurrently. Work involves walking or standing most of the time but may involve sitting for brief periods of time.
Equipment Used:
- Two-way Radio, personal computer, telephone, instruments.
Safety Hazards:
- Minimal hazards. General museum conditions.
Aptitude Requirements:
Cognitive:
- Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from employees and visitors.
- Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data, and documents.
Manual:
- Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
- Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
- Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.
Employer's Rights
This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
